Money debited "in error" failed to refund.
I had money taken from my account and am still waiting for a refund for a few months now. I have sent several emails, opened several "support tickets" and get fobbed off with autobot cut and paste replies and empty promises. Please can I have an answer to my numerous emails regarding the error billing to my account? I have been charged as follows:- 01/03: Online sale TEFL $12 = MYR51.20 DR 03/03: Online sale TEFL $12 = MYR51.70 DR 03/03: Cancel charge TEFL $12 = MYR51.20 CR 01/04: Online sale TEFL $19 = MYR81.22 DR 03/04: Online sale TEFL $19 = MYR80.97 DR 03/04: Cancel charge TEFL $19 = MYR81.22 CR In summary therefore... 2 debits are yet to be credited $12 = MYR51.70 and $19 = MYR80.97 You emailed me 6th April to advise that the refund had been actioned and could take upto 21 days. This time has far been exceeded. • Why so long for the refund to be received? • Why was the money taken in the first place? • Why is there no telephone number so that we can discuss human to human? I am really not impressed with your customer service and would like this resolved immediately. I am still outstanding credits RM51.20 and RM80.97 I have had further "autobot" responses claiming that it is my bank that is causing delay and that .. quote.. "Hi there And thank you for contacting the TEFL Support Team Often times the bank only submit refunds on the last day of each month. Your refund is supposed to reflect after the 1st of the new month. Please contact your bank to help track the money that has been refunded to you." ================== Another "autobot reply" claiming that the refund has been processed. Yet your reply here says no track of the purchase. ===================== UPDATE 09/07/2022 Still waiting for refund, despite autobot repeated BS responses that my bank is causing the delay. My bank cannot and will not credit my account until credit is received from the vendor. Further autobot BS response is that a senior account manager will contact me. They have not. Further "ticket opened" for same complaint, receives same autobot BS reply... "Your refund has been processed , credit should reflect by end of the month. Most banks settle on the 1st of following month, and should be credited to your account by the 5th of the following month." Absolute rubbish.. I have asked for proof of debit/credit transaction... nothing. You asked for proof of payment/debit... I provided... Refund... ?? Still waiting. From 3rd March !!!!! No call back. No proof of transfer. No integrity. Crooks... thieves.. cheats Beware.