The shortest way from decent company to scammer
Hey there! Just had enough today from these thieves. Started around 7 years ago with them after very bad experiences with home advisors, Angie’s list, etc. the beginning was slow but soon I started to get good leads and comparing with above named companies, thumbtack was at least, decent. Soon after my reviews started to arrive, 5 stars only, the relationship let’s call it, improved. And I used to pay them every year between 15-20k, pretty steep, but still worthy. Starting 3 years ago, they had a campaign and ask us some questions, and I don’t know with which part of their body they analyzed those informations bu soon after that they implemented some changes which was the worst things that happened to us as customers. We pulled the alarm signals, they promised to fix them but instead the problems became bigger. Long story short, they started a system of bidding for the leads, and from 60, an installation lead became 80, after that 130 till today is around 300 or above. Of course they didn’t forget to let you know every other weak that your max level of payment is not competitive anymore so you have to bumped up. That’s not the worse part! The worse part is that the proportion of the bad leads increased exponentially to the point where last week I spend $1300.00 for leads and only one was good enough to take me in the front of potential customer. Yesterday, I received a lead for installation, I sent the message, called the customer right away, in mater then less than 5 minutes, the customer said he don’t need any work related to the system or something else in his house. Applied for refunding and I was declined because on the resolution , customer wrote, no hire. Why is that a reason do decline?! Nobody was able to explain. First rep played like her comunication device is not working, next one , like a Chinese drop, tried to make me to get fed up and renounce to the claim, asking me to write a new email after our conversation, beside the one I wrote already, and the third one, with another tactic either intentionally or not, playing a very bad English language, tried to justify her colleagues instead of solving the problem. At that time I ask for supervisor, she declined initially but when I told her that by law, I'm entitled to talk with a supervisor she said that there's supervisor but that supervisor have no phone😂😂😂 and will answer to my questions in writing, sending me an email in 48hours. So the worst services 0 stars The worst customer service 0stars One of the worst , joined now to the other thieves which became now to big to care about the customers.