OYO hotels and central reservations
We booked 2 nights at Sherwood Palms hotel, after night 1, we woke up to no water at all from hot tap in in shower, no electricity in room. We couldn't shower or have coffee, cell phones weren't charged. Place was a dump. We immediately notified hotel and central resevations we were checking out and wanted a refund of 1 night. Central reservations promised to find us another hotel for 2nd night as we were 300 miles from home. They never did as promised, despite numerous calls to them, and many promises later. they didn't even bother to call us back ever. Trying to get refund is even harder, a month later and still no closer, again just promises, despite approving the refund. We have called possibly 15 times, and get same answer everytime, we processing it, you will get it in 2-3 days. A month later, still nothing. Do not waste your time with them and if you are desperate, dont pay till you've phyisically check out hotel, before paying anything, dont accept photos on website as real, they are nothing like what you get. Management was rude and arrogant. Central reservations no help either. Obviously they accept any dump to claim they have so many hotels in group, definelely quality isn't a criteria.