No refund, No response, No customer service
Update in response to Exploretrip's reply to our original review: As opposed to what Exploretrip claims, airline already refunded the payment to Exploretrip in June and provided proof in the form of a bank transfer reference number. This reference number was shared with all relevant e-mail addresses of the agency to question the status several times, but we've received no response other than "we are checking the status". Our money is now clearly with Exploretrip, and there is no logical reason to hold our refund on their side anymore unless there's an ulterior motive or news about the company that is being hidden from public. Original review: We purchased two tickets in October 2019 for a flight in March 2020 through Exploretrip.com. Due to the pandemic, the flights were cancelled and airlines (Gulf Air) refunded the ticket prices fully to Exploretip.com in June with proof (ARN-Acquirer Reference Number). Even though we contacted their customer service several times via e-mails to have them issue our refunds over the last few months, they have done nothing except stalling the process and blaming the pandemic for their unresponsiveness. It's November and we are still waiting for them to take action. I guess their approach is holding onto whatever refund they get from airlines and not caring if the customer uses their services again.