its a low cost airline , not flag carrier
its a low cost airline, the ticket price are very low, if you want extras, you must pay for luggage , food, priority boarding etc. You are supposed to print your own boarding pass. The website booking page is standard and consistent, easy to use. All the flights try to be standard experience, it gets a little boring but its high standard for a lowcost airline. Smart attractive cabin crew. Food on Malaysian and Thai carriers is very good, filipino one not as good, i always look forward to my meals onboard, there is a good selection if you book in advance, but only a limited range if you buy onboard. They use airbuses. Of course they do the usual lowcost airline tricks of cancelling routes if they are not profitable, they are generally ontime. I think AirAsia is great personally, fabulous prices in the sales. Customer service is difficult to contact, of course. But it is easily the best lowcost airline in the world, for me.