Avoid at all cost!
I encourage all who have a similar issue go to the California Attorney General website and log a complaint! In my opinion this company intends to perpetrate fraud! Stay away! I purchased a trip in July of 2019 for travel during May of 2020. It was canceled by the airlines and 2 May 2020 I requested a refund. I Received this “We would like to inform you that we have sent a refund request of $599.56 to the airlines. Please be informed that due to the high volume of refund requests, it would not be possible for the airlines to process refund within the usual time limits (which is 1-2 billing cycles). While we make every attempt to have the amount credited back to you as quickly as possible, please allow up to 4-5 billing cycles for the refund to process, and post back to your account.” I have been going back and forth with their “escalation department” asking for an update to include “Please provide any/all correspondence between ExploreTrip and the airlines regarding the requested refund.” I have not received a response in the last 2 months demonstrating that a refund request was even made to the airlines. I encourage you to file a complaint with the BBB if you are in a similar situation. Provide proof that you have requested a refund! If this delay is on the airlines end provide proof!