Customer Service could improve a bit
When I first started using them they were very customer service oriented and very friendly I called today for a refill. And I was about to give the CC and we were disconnected I called back a second time and unfortunately the person who tried to help me well just didn't hit it off. He was very interruptive and somewhat condescending in his approach. I had to give all this information all over again so I wasn't in the great mood either so some of it was my fault to be honest . but a good customer service agent will know how to deflect that and work with the customer.. it just wasn't a good experience.. i called back a third time and this time the moment somebody answered the phone I got disconnected . so I don't know if it's my phone or their phone. UPDATE Aug 11 2025: So I got a call from Scott from this company to try and get an idea what happened. I did change some of this review because some of my information was not accurate The other information is accurate and I only add this that after my recent unpleasant experienc I did get in touch with Matt who was professional and was apologetic and did complete the order rather quickly. I did modify the rating and hopefully any future orders I now have a couple of people who I can contact (CONTENT modified for spelling & grammar errors)