I feel gaslit.
I ordered two calendars on November 27. This is now December 30 (almost 12/31) and I still didn’t receive my order. It appears through the tracking link that they didn’t enter my shipping information correctly (no house #) so it wasn’t delivered; I watched its journey on the tracking app arrive in my city and start its return to China. I contacted the company and even though I told them I needed it for Christmas they said it would still “commemorate“ the occasion or something ridiculous to that effect if I didn’t receive it by Christmas. I’ve asked for a refund several times. They keep telling me that they’re still going to make sure I receive it anyway and asked me for my correct address, which by the way they should already have through the original order and my initial email to them when I communicated their mistake. They also offered me two “solutions“ one of which was me waiting for the package or them sending another package. Neither of which was a refund. I keep telling them that I do not want the calendars anymore because I had to replace that gift with another. We’re just going around and around in circles with me asking for a refund and them asking me how they can send it to me and promising to find a solution while continuing to be a problem. They also also keep telling me the local post office has the package and that I just need to go pick it up but I can see on the tracking link that at one point it was at my local post office but was returned and it’s on its way back to China. I didn’t have a chance to try to intervene before it was returned. By the way, I already went to the post office when I thought I might be able to give the staff a heads up thinking maybe I could still receive the package. That was unsuccessful. And now I’m told to go back even though I can see that it’s left New York (not my state) en route back to the distribution center in China. This whole thing is actually maddening.