Hope You Are Not In A Hurry
I ordered a Monaco Double Recliner on 9/14/2020. I was told it would ship between 9 and 12 weeks. The conformation I received stated an estimated ship date of 12/14/2020. Subsequently, I called and emailed twice the first week of November for a order status update. No response. On November 17, I called and was told my ship date had been moved back to January 29, 2021. The following day I called and canceled my order. They agreed to send an email receipt of refund within 24 hours. We'll see. My one star rating is based on how they handled my order from day one. In my first telephone conversation with Shop4Seats I was told 7 to 9 weeks. When I ordered the recliner three days later I was told 9 to 12 weeks. When I last inquired yesterday I was told 18 weeks. Is there a pattern here? I understand the impact Covid-19 has had on businesses. I get it. Orders will take longer than normal. But as a business they have a professional obligation to be up front about how long it will take to deliver their product. They should know their production times under the circumstances. I paid the full amount for the recliner up front in good faith believing they would deliver on time. Didn't happen. I was told by a customer rep they were back logged because they had received so many orders they could not keep up with production. Wow! Good for you. My question, why would you take more orders than you can fill when you have no idea how long it will take to fill those orders (especially when the customer is paying upfront?) In conclusion, I have read they make a quality product which is great. However, in my opinion, being able to service that product is just as important. Sitting on a customer's money for months is bad business. I recommend to anyone who is considering purchasing from Shop4Seats to really consider if it is worth it to loan you money interest free to a company that does not know when you product will be ready. Good luck.