Alpha ESS component failure
We had our Alpha ESS system installed early March 2023 and it started solar generation March 10th. We paid the full cost of the installation March 15th on the day we received the invoice. The total out of pocket cost $13,440AUD to cover solar panels and battery. The system was intended to have the capacity to charge our battery and surplus production would feed into the grid for which we would be paid. July 27th I contacted Solar Link to advise that PV generation appeared well below expectation. July 28th the installer confirmed that the PV1 string stopped working on July 16th which means the system is operating at or below 43% capacity. August 4th AlphaESS claim there are no errors being recorded August 7th the contract installer completed a site inspection and declared the installation was completed correctly and there are no installation problems. Our system has been working at or below 43% capacity now for over a month and no solution. I have asked for faulty components to be replaced under warranty - no response from the installer (Solar Link Australia) or Alpha ESS. I am keeping this thread up to date as this progresses. Consistently I will update with the outcome - whether it is positive or negative. All comments in this thread are factual and I can produce email evidence of all communication. Don't go with Alpha ESS components. The after sales care does not exist. There are plenty of other products out there, use one of them. Do you homework people. There is insufficient regulation in this industry in Australia to provide any real protection to end users. Ref ticket No 202326 Oct 10th our inverter was replaced and the system is now working as it should. It took 86 days and to achieve this. We had to fight for our rights to get this result, and the fight well beyond just a simple request.