HORRIBLE and hidden shipping fees for EU customers
I ordered 2 pairs of monthly lenses with a total value of around $65 (including the $21 shipping fee on the site). Because OLENS shipped the order via DHL Express on a DDU (Delivery Duty Unpaid) basis, I was hit with an unexpected €30.48 invoice from DHL Austria upon arrival. While the actual government tax (EUSt) was only €12.48, DHL charged an extra €18.00 just as a "handling/processing fee" for customs clearance. This means the hidden fees ended up costing almost half the price of my entire order! OLENS needs to be transparent and warn EU customers before checkout about these massive local carrier fees, or switch to an IOSS system like other global stores. If you live in the EU, be prepared to pay double the price shown on the website. Very disappointed with this lack of transparency!