from a loyal Joyetech customer...
I've been a loyal Joyetech customer for years & was used to buying direct. SMOKSTORE took over sales recently & I was skeptical, I've had plenty of bad experiences with other mfg & stores. Anyway, I needed a new device & took a chance! The order process was simple & I received my order rather quickly. I was excited! However, one of the devices (joyetech) was defective right out of the box & I dreaded having to try to get a replacement. As it happened it was the Chinese New Year but SMOKSTORE worked with me thru their holiday & got me a replacement shipped out asap! Their customer service is excellant & couldn't be happier! I'll definitely continue preferring from them & you should too!