Awful returns process
Products are cheap so low quality is expected. The returns process is dreadful. I was aware that I would be expected to pay for delivery back but I had no idea the closest warehouse was in Spain and would cost £47 to return. Thankfully my refund will be more than that but it makes no sense. My delivery costs were low so they obviously have a cheaper way of sending. Clearly Dresslily don't care about this part of the shopping process for consumers. If my package doesn't get to them and I don't get my full refund I will be extremely angry. And I certainly won't be using them again.