Customer Service is Not Great, Cannot Change Skin Preferences
Proven claims to have great customer service and customizable skincare. I haven't found that to be accurate. A recent email states: "And if there’s anything you’re unhappy about with PROVEN, please feel free to respond to this email, and I’ll personally address it for you." I sent a response almost a month prior to this review and did not receive a reply. I just sent a message through the Contact Us page on the website, which reset after I clicked Submit so it did not give me confirmation that my message was sent or received. I will cancel my subscription if I do not get a response. I am unhappy with my formula. That leads me to my second point. Sure, I answered the skincare quiz at the start and they came up with my customized formula. After five months of use, I have given it enough time for my skin to adjust and I do not like the results (which prompted me to reach out to them in the first place). My skin is dry and my fine lines are more pronounced. My skincare profile says I live in a "very humid" climate but this is not accurate (it rains a lot in Oregon but it isn't humid in the way that keeps your skin hydrated or sweaty and your hair frizzy). Trying to modify my answers on the skincare quiz does nothing--it treats the user like a brand new customer, asks for a name, and then prompts a new signup. I do get more pimples using Proven, which at first I attributed to the transition but could also be the dry skin cells. If only someone would listen...