Severely Damaged Packed And Contents Received
This is my first purchase from Banggood. Order was placed on Monday. Package was delivered on Wednesday by Evri. Package arrived severely damaged. Sides of the packaging had been penetrated and the goods and packaging inside were damaged. On Thursday I contacted Banggood on their web site form and explained the situation. I attached numerous photos clearly showing the outside and inside of the damage package. I advised I wanted the damaged package collected and a new item supplied. I received a ticket number. The following Monday I received an email from Banggood saying I had not responded to a communication from their “customer service representative” for three days. I had NOT received any previous communication from Banggood. I replied to their email stating that I had NOT received any communication. I requested they advise when they would collect the damaged package a deliver a new replacement. I am waiting for a reply from Banggood. About an hour after I sent my reply I received this email request from Trustpilot to review my Banggood experience. This is Banggood's reply to my Trustpilot review above. Looks like a standard pre-written response. Does not address the issue. All I want is a replacement for the item that arrived damaged. Reply from banggood 19 minutes ago Dear Customer, Thanks for your comment. We cherish every customer's opinions and suggestions. Based on customer shopping experience and opinions, we will continuously improve our website, products and customer services. You are our very important customer, if you require any further information or assistance, please do not hesitate to contact us at XXXXX (deleted email address) Best regards, Banggood Team