Bad Experience - Hot Desking at ServCorp Buona Vista Singapore
I signed up for a 6 month's hotdesk membership due to Covid a month ago. It was at a reduced price if $280 (rack rate is $350 according to the sales lady). I liked the atmosphere as it was quiet and I needed a place to work from during Covid. However, I faced technical issues as I could not access my corporate systems remotely. Hence the arrangement of working from the Servcorp office at Buona Vista was not really working out for me. I ended up going back to my office on weekends to sync up my data and access corporate systems. To be fair, this is not ServCorp's fault (which I told them as well) After trying a week and it did not work out, I enquired if it might be possible to terminate given that in total I only used their hot desk 3 days. I also offered to pay anything between 1 to 3 months in full. The sales lady who originally sealed the deal hurriedly told me to speak to the office manager instead, when I called her. It seemed like she did not want to speak to me. The office manager was reasonable and says she will speak to one of her sales person called Audrey to see if possible to get early termination, and not having to pay the full 6 months. She also offered for me to bring other people in instead of cancelling. However, these are not really practical solutions for me as I just needed somewhere I can work and be productive. Bringing people in to use the facilities is not what I have time for. She told me in the end her sales director wanted to charge in full the 6 months despite me using their hot desk only 3 days. Frankly, I would not use them in future. Although the amount was paid out of my own pocket and significant to me, in the sales world, the amount paid is not much ($1,400) , but I supposed this might help meet her sales quota. They actually loose nothing as I was just hot desking. And bearing in mind, I offered to pay up to 3 months in full for 3 days use. The fact that they want to charge me 6 full months for 3 days use just leaves a very bad taste in the mouth. The terms are very inflexible and non negotiable. Other providers like Coworkspace are better and more flexible. (I did not sign up with them for the record, as my main problem was not being able to access my corporate systems). If I ever want to use a Coworking space for business's needs in future, I won't be using ServCorp for sure. This is my own experience and others may experience differently (hopefully better than mine) In business , you prosper when you serve your customers and build long term relationships. This does not seem to be the case here.