Three weeks into my online application…
Three weeks into my online application for a very simple structure, it has been so ridiculously convoluted and inefficient that we are still no further on. Now the system isn't saving the newly requested information. I've called the helpdesk 3 times, and now I've been told to email. I don't think I've heard a good word about their sign-up process. Maybe investing more in their tech would be a good start. An option to go back would help, along with an option to enter the form at the point that they need more information instead of having to go back through from the beginning, again and again.