Good coffee but terrible customer service
Their coffee is good but the customer service is none-existing. I bought an X7.1 machine last Nov and last month noticed that there is a problem with the steam ward. The machine is still under warranty so I sent the customer service an email with photos attached. Their team come back to me a few days later saying they are going to send me a part replacement and ask me to send them my address, which I did right away. Ask for an update a week later when there is nothing arrived and they asked for my address again. I sent them my address again. Then, I have not heard from them ever since. Try to call them, but never succeeded to speak with anyone nor I can leave a message. Why put a working hour and tel no. on the website when there is no one going to pick up the phone? Ask for updates through email several times in the past two weeks and got radio silent. They are quick to dispatch new orders but come to following up. Just don't bother. Products are good, just don't buy them on their website. Not sure if they are just going to wait until the warranty expire. It is simply not acceptable!