If it wasn't more hassle and money, I would be suing them. DO NOT BUY FROM THEM. I didn't listen to other reviews and now I've been fighting them for 4 months.
If I could give less I would. It says on the sight that it's free returns for items that are damaged etc, my item arrived damaged and not as described. When I sent them evidence they agreed and then proceeded to get me to pay for the postage despite what they say on the website (or offer me 10% and keep the unusable items). I spent about £60 here. They ignore EVERYTHING I say, use a generic "copy and paste" to reply to me, they have been rude and patronising alongside these scripted replies, they BLACKMAILED and gave ULTIMATUMS. I caught legal advice but because they are from China, despite having literally selling me faulty goods and items not as described they ended up refusing the take responsibility the longer I took this. Now they are IGNORING all my messages when I've been trying to sort getting their items to them and are REFUSING to give me my money back for the faulty and unusable (I'm also positive the wig is flammable - I cosplay professionally) item. In other words they have STOLEN my money. DO NOT BUY FROM THEM. I didn't listen to everyone else who said this, and if it wasn't going to be more hassle and money to bring it to court I would be suing them. I have been fighting this case for literally four months.