Worst experience ever.
Worst experience ever. Model T7. I bought the bike 15th of December 2024. And I haven't been able to try it yet. Because the bike show error 30, on delivery. Now it's the 10th of January and the "company" Vitilan, still haven't found a solution for me. One of the employees of the support team, asked me if I "knew a mechanic" that could fix my brand new 2000 euro bike, that hasn't done a meter of driving... They have terrible replying, and sometimes more than days go, before a small reply will come. I asked for working bike, but no. So far they've sent me a free helmet for the inconvenience. But my bike is still showing error 30, and nobody in the company gives a shit.. My front light they forgot to send, my rear rack(150$) never came, and on top of it all, they blocked me on Facebook.. I highly recommend people to buy from another brand. This company is unprofessional and will not take responsibility for their actions...