Worst experience
First time shipping with vPost and it’s been a disappointing one so far. Due to a change in circumstance, I had to return my item (that’s still in the country of origin, UK). Searched through vPost website and followed the self-help tutorial on returning an item. Paid admin fee of $6.50, provided a prepaid return label (provided by the merchant). All was done and good on 2 Dec. Then comes 7 Dec, where it’d been 3 working days and I had not received any update on the return at this point. Contacted vPost and was told that the turnaround time for return is 3 working days (funny she said that as it’d already been 3 working days by then), and was told to wait one more day and that she’d escalate the issue to the UK warehouse and that I’d get a reply within 3 working days. Then comes 10 Dec (3 working days from when the issue was escalated), of course, no news from vPost again. So I contacted the customer service again and this time was told a completely different story - that I’ve to contact my merchant personally to arrange for a pick up by Royal Mail. Rather taken aback to hear this as this piece of information is nowhere to be found on vPost’s website, I asked if she has any idea where to locate the information where I could get a better sense of the whole process, of course she was unable to provide any substantial information. She even told me that I had to do a redirection if I want vPost to post my return parcel out, even when I’ve provided the return shipping label - completely different information to what the self-help guide on vPost website says. Makes me wonder if she even knows the process well? The issue is still unsolved. Never again with vPost. Disgrace.