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Lois

美国

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Apowersoft

Good product, bad business. Not worth it.

I paid a monthly subscription to screen capturing video software. The product itself was great. I had the ability to adjust where and how large a portion of a screen I wanted to record. However, their website is not user-friendly. Nowhere on the personal account page is there an option to cancel a subscription, so I had to email them, announcing my desire to unsubscribe. I was told the finance team would contact me shortly, but they never did, and weeks later I was charged again the monthly amount. After another email, my subscription was canceled, but without refund or apology. I recommend taking your business elsewhere. But if you purchase from this business, it is better to purchase something full price instead of a periodic subscription, and hope that you won't run into issues requiring customer service.

2020-12-10