Poor policies, be aware
Placed order on 12/24/25, paid via Remitly, received email confirmation from remitly and estaderma that day that funds were received. I got an email today from Estaderma on 1/2/26 saying they are out of the product I purchased (5 vials of Miracle L). Mind you it was in stock when I purchased and completed my order. The email they sent states my options are to wait until it is back in stock which is “expected” in February, get store credit in the amount of the items or choose other items in the same amount. I asked for a full refund of my purchase since none of the items in the order have been shipped and they don’t actually have what I ordered. They are out of office so I’m awaiting response. If their policy is to take your money then not deliver on the product purchased make you wait a month or whenever it is back in stock or to give store credit then I will not ever be using Estaderma again. This is unacceptable. I have used other Korean vendors and not had this type of issue. The whole “store credit” option instead of refunding a consumers money is not how customer service should be handled when the product is not in stock!! Update 1/5/25 they responded and are willing to refund my money since nothing has shipped yet however they are asking for my banking information, which I never provided since this was a payment via Remitly with my credit card. I have asked them to refund via the same method. Awaiting a response. If they do indeed refund my money in a timely manner then my 1 star rating would be adjusted, will wait to see.