Completely free of customer service
You can quickly get help from live chat (14 hours if you can stay logged on that long), or you can call their phone number (the line is dead). They took down our server without warning or email, and then said we should fix it ourselves, because they changed the domain servers. Can't use cpanel either, since the account says the login I used just yesterday is invalid. I'm paid through December. Update: Westhost is really just done as a company. They are done with answering phones or fixing sites they break. Don't even think about setting up with them if you want web hosting. My guess is they'll be shut down in before the end of 2024. Edit Sept 19, 2024: Wanted to make sure that they don't autobill me at the end of the year. I can't stop them, because their phone is still broken, and chat is completely eliminated, and my account logins all fail now. So I warned them via the email they provided below, and I'll likely have to dispute their charge every year until they are fully closed down.