A Nightmare Moving Experience - Avoid Amerisafe and Cobra Vanlines
Our experience with Amerisafe and their subcontractor, Cobra Vanlines, was nothing short of a disaster. We hired Amerisafe for our move from Michigan to Boise, Idaho, under tight time constraints, and regretfully, we didn’t have time to explore other options. The agent was extremely pushy, which should have been a red flag. The problems began even before the move. The movers were scheduled to arrive in the morning on July 30th. When they didn’t arrive by the promised time, I called AmeriSafe and was told that they would reach by 5pm. However, at 5pm I received a call from the truck driver saying that their truck had broken down and they would not make it that day. AmeriSafe knew that the movers would not arrive on the day, but kept lying to us. The movers did not arrive on July 31st either, and finally came on August 1st. We had to cancel and reschedule our flight, which ended up costing us quite a lot extra. The packers and movers took a long time to pack up, and charged us a much higher amount than previously discussed. At that time we did not seem to have an option, and so went with it. That was just the beginning of the ordeal. We were promised that our stuff would reach Idaho within 7 to 14 days. However, it took over a month for them to deliver our belongings, far beyond what was promised. When our items finally arrived, the condition was appalling. Our 55-inch TV had a shattered screen, our baby’s crib and changing table were heavily scratched, our wooden TV stand had broken legs, and we found the desktop computer placed carelessly in a large box with other items, and it was damaged. To add to the frustration, a valuable machine worth $1,000 was completely broken and no longer functional. The lack of professionalism from both Amerisafe and Cobra Vanlines was astounding. The service was disorganized, communication was poor, and they showed no regard for the stress and financial burden they caused us. For this nightmare, we paid over $11,000. I strongly advise anyone considering Amerisafe or Cobra Vanlines to look elsewhere. This was one of the most frustrating and costly experiences we have ever endured. Save yourself the headache and find a more reliable moving company.