Missing Product no refund
Purchased a backpack on the 8th of Jan 2025, posted the 9th. Asked Ardor customer service on the 23rd jan for an update as the package hasn't arrived. I was assured it's not far away as their policy says 6 to 9 days shipping and they use closest warehouse for availability to stop delays! It's now the 9th of February 2025 I sent another email and their reply is they are changing warehouses and because they have been inundated with orders there will be big delays. I asked for a refund and they said their policy states they can't refund until the package arrives. One big cycle of nothingness. I've reported to ACCC will update review once concluded.