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Mark Smith

新加坡

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Stunahome

DO NOT SHOP WITH Stunahome!

Stunahome is clearly using false advertising to lure people onto their website. I ordered a pair of leather mules that I had seen on their website. The product I received (after a considerable wait) was a very poor imitation, a cheap copy using low quality materials. I contacted Stunahome via their email and stated how dissatisfied I was with the product. This email thread continued daily for a week or more, They tried every excuse they possibly could from discounts to partial refunds. They completely ignored my request to send the product back. Towards the end our email exchange they actually asked me to damage the product, take pictures and email them through?? I couldn’t believe what i was reading! I questioned their motives for this request and finally they sent me images of similar products that had been completely destroyed, they asked me to do the same so they could be sure the product could not be used after a refund!! They actually thought I was trying to defraud them after they had clearly tried their best to defraud me?? I took the mules into my workshop and completely destroyed them using metal cutters and an axe, sent the images through and a full refund was received via PayPal several days later. Stunahome should be avoided at all cost, this company is openly trading in substandard products NOT what you will see online. Lastly I’ve had to give 1 star to proceed with Trustpilot, please believe me when I say Stunahome does not deserve a single star! There should be a minus option?

2025-11-04有帮助 1