Too many glitches and poor support staff
My initial review was that this was an excellent product However there are so many glitches and failures that require that you gain access of the target phone to fix Tech can't understand that that is not always possible and in my case almost impossible Try getting access to a teenager's phone and having them give you the unlock code And these glitches happen on a regular basis The latest is a problem that now makes the app visible to the target device and renders most features inoperable Support staff rarely will simply answer a simple question and it takes an hour to get an answer that should take five minutes support staf is obviously not equally trained and some don't seem to know much about the product at all I'll get different answers for different "specialists", or the same answer that doesn't fix the problem. Only to have one tech in particular come in a fix the problem in seconds. I just got off with a "supervisor" who could not fix the problem and refuses to tell me when the tech I speak of is on next so I can get her opinion My daughter has lost her phone a few times so I have performed a few installs, rarely do they take the five minutes advertised This may be a good product for a smaller chiuld that gives the parent total access to their phone But I would think that those children would ne need this type monitoring