The outage was for days
The outage was for days. That’s unusually long and not even with apology or acknowledgement. Poor customer service recovery with no attempts were made at all. See the Straits Times article: viewqwest-probed-by-regulator-over-week-long-service-disruption Kept closing the ticket saying case is closed with our request being ignored. Finally sending an email to say “As outlined in our service terms and conditions, our residential broadband service does not include guarantees that would support compensation for service disruptions”. No apologies. No attempts at customer recovery for the prolonged outage. Pretty much meaning to say we can take your money and not deliver the service. Hope IMDA comes down firmly on the company, Poor form.