Non existent customer service
Update: It has taken over 6 months but Mifo have finally replaced my defective ear buds. I had to use their Australian site because the UK site has no support. Contacting them is painfully slow but I need to be fair and so will upgrade them to 3 stars. Used to like my old Mifo ear buds. The new ones, still in warranty, are defective. Customer support is also defective, their site does not have the live chat it claims to have. They don't reply to emails. Gutted. They are not cheap either.