Warranty denial on a 10-month-old product, no working contact email
Three buttons on my Ursa Minor Space/Fighter HOSAS failed during normal use within 10 months of purchase. When I opened a warranty ticket, they marked it as "Out of Warranty Period" despite my payment date clearly showing April 2025. Under EU consumer law, the warranty period is 2 years and the burden of proof lies with the seller, not the buyer. To make matters worse, both official contact emails return "address not found", meaning there is no way to escalate the issue outside their own ticket system, which they control entirely. I have filed a formal complaint with the EU Online Dispute Resolution platform. Avoid if you expect any post-sale support.