Shopee have this funds system called…
Shopee have this funds system called the ShopeePay. It basically asks you to pre pay and put funds into Shopee for future usage. As I have always depended on Shopee for my online purchases, I also started using this systems of theirs as I also could get more coins cashback. However, despite using it for so long, I had no idea the funds I deposited were non refundable (basically if you click transfer, you will then see that only the refund amount is withdrawable). I only discovered this when I recently topped a huge amount wrongly and tried to withdraw some but couldn’t do so. So I called their customer service for help and they simply told me no. I would suggest to add a pop up or disclaimer when users are doing their top up so that people know to double check and triple check that they have entered the right amount. Not sure about this but when I tried Googling for ways to withdraw my ShoppePay, it seems that the Malaysia and Philippines Shopee app could do so, but not Singapore.