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Clarissa

美国

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Your Tea

Worst service I’ve ever received.

I received a confirmation email with my correct address. Now I’ve learned it was sent to the wrong address. This is absolutely ridiculous. When I checked out I used Apple Pay, then the site asked for the shipping address, I entered the CORRECT address and checked the box saying that the address was the correct one. Immediately after clicking the submit button I saw that it was going to be sent to an incorrect address. I emailed immediately (within 5 minutes MAX) and yet this mistake was still not resolved. This has been the single worst experience I’ve ever had with a business or with a customer service department. How does this business run this way? I was waiting for this last element to add to christmas present... now it won’t arrive in time at all.

2020-12-19