eSIM issue, unfair compensation and poor customer policy
I bought an eSim, 100go for Asia for 6months (80€). It was ok but After 5 weeks it stopped working all of a sudden leaving me in a new place at the train station without internet. I contacted support, stayed more than 2h messaging them via Whatsapp. Their solution was to reimburse 60€ in Airmoney. After fighting for an hour, they paid me back 67€ but with that amount I couldn't buy the same data plan so I needed still to pay 13€ from my pocket. Despite explaining the situation, Airalo refused to offer a proper commercial solution, such as an equivalent replacement eSIM or compensation covering the value of the subscription. I basically lost money, data, time and energy with them, I do not recommend