Folding mechanism not working
After posting a bad review due to a lack of reply or acknowledgement about an issue I had, I was contacted by customer service and they were able to talk me through resolving a problem I had with the folding mechanism (simple solution in the end). I don't know if it was the bad review that took a response or if they were just slow to come back to me but they did resolve it so I am giving a better rating based on that.