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Latosha Stone

美国

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Harvest by Acorns

Premium is a scam, bad customer service

Worked really well at first, so i decided to upgrade to the premium which cost like $30. Since then, it hasn’t worked at all and won’t let me do any negotiations, even though it promised unlimited ones. I reached out to customer service 3 times, one time a week, and never heard anything back for 3 weeks. Finally got an email back weeks later asking me to detail my problems, which I already did in my original emails but did it again. Once again I didn’t hear anything back for weeks and when I finally did they just told me the the capabilities of premiun but didn’t offer me any solutions for it not working. I asked for a refund since I was paying for nothing and was told (again weeks later) that no refund could be offered even though I was paying for nothing. DO NOT sign up for premium it is a scam and their customer service is extremely slow / non responsive and unhelpful.

2022-05-19