Horrendous Customer Support
- Update #3 - Still waiting on a reply to my messages over the last few weeks. They did reach out to my financial advisor who will be managing this account asking for documents that were uploaded previously. Truly unbelievable that they're holding this process up, not communicating, and not checking attachments already provided. - Update #2 - For the record, their reply to a bad review came (same day) before their customer service reply. That about sums it up. The customer service and account activation process is an absolute joke. I have written multiple requests for updates and get no reply. When they wait too long to reply, their system automatically moves messages to the archive bin. I sent documents they requested and it took multiple replies for them to actually read the message with the documents. They just kept saying to send them and provided the list even as I told them they were already sent in the first message of the thread. They're now implanting some terrible version of an AI chat bot that is completely worthless. When you click through to use it's recommendations it just routes you back to the original "contact us" page. If their post account setup service is anything like their initial onboarding then I would highly suggest finding an alternative platform.