The real test of any hosting provider…
The real test of any hosting provider shows up when something stops working. What matters most is speed and substance: do they reply quickly, and is it a real human who knows what they’re doing rather than a scripted bot? My sites use complex features, and on the rare occasions I’ve had an issue, this team has been calm, competent, and fast—acknowledging the problem, explaining the fix, and resolving it within a reasonable timeframe. That consistency is why I trust them.