DJI never again. 🤮
My email with DJI. ME: “Dear DJI, I’ ve lost my drone in the sea. The drone has lost the signal, it dropped in the sea and I couldn’t find it anymore. No, I didn’t connect my drone to the DJI app before initiating the flight. Yes, I controlled the drone using Goggles N3 and RC motion 3 in FPV (as I always do). Waiting for your help I extend my greeting for you.” DJI: “Regarding your request to replace your drone through the Care service, we are unfortunately unable to make an exception since your plan expired on April 29, 2026, and the accident was reported on May 2, 2026. However, rest assured of our commitment to providing the best possible solution within our means. We would like to offer a 15% discount to replace your drone and battery, totaling 175.10 EUR. …” ME: “Dear Dji, You have just lost a customer. I’ve lost a lot of time (and days) for a drone that costs 135€ (not 175€ like you say) and I’ve lost too much time for this useless support. I’m going to buy a new drone from another company. Probably I’m going to buy a new drone on insta360 website. Bye bye”