Order # MY87617 What went wrong
Order # MY87617 What went wrong, where do I start? 1. There is no clear information regarding the return and refund policy on your website or disclosure of where the company is based and where the products are shipped from. Other than you have to apply for a return. The link you provide did not work. So you can't process a refund even if you wanted to. So I then sent an email to the support email and never received a response!! I finally was able to send a chat message which was not completely responded to. Instead of providing me the return label and return information as I requested. I was met with a negotiator offering me only a 20% refund. Which I declined and again asked for the return information. I ultimately requested the chat be escalated to a supervisor that was ignored along with my question regarding the return policy and if a garment tried on constituted being worn. I am still waiting for a response for my request for information regarding a refund. But after reading other reviewers comments on the return process, I can clearly see this is a company based in China that is scamming consumers here in the US. Reply: Mooyius needs to stop playing games you have already received mutiple emails you fully know what the issue was as indicated in my review. Your company is unreputable and I does not offer a proper return and refund policy on your website which is required. Figure out your customer service issues!! You have received emails and chats back and forth regarding this order and you are fully aware of what the issue was but to restate for the public. The size did not fit. You were requested to cancel the other dress that was not yet shipped and you shipped it anyway. You won't answer my questions regarding what the shipping costs were that you incurred. You won't answer the question whether a garment tried on is considered worn. You just want to negotiate refunds and never actually returns. That is clear based on others reviews of your company. If this is your practice and policy then you should state so on your website.