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Paul Scanlon

英国

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Tufina Watches

BE AWARE OF THIS COMPANY

Purchased 1 of these going back to 2018. Loved it. But the problem came when about 6 months ago accidentally dropped it to the floor in the bedroom. And it was broken inside, wheels etc dislodged. So phone was not working. Contacted tufina on numerous occasions and finally got a reply. As the watch was out of warranty I had 2 options send the watch to their repair depot. In the USA for a quote to repair the watch. Was told the (minimum quote with international postage would start from £160. Why send the watch to the USA for repair if they had been made and assembled in Germany. ???? Anyway the se ond option was to find a local watch repire shop and see what they can do. Was not happy at all. And was not sending this off, so left it on the case for a couple of months. My son took it to the new watch repair shop locally. And they advised if it needed parts they couldn't get them. But would have a go at fixing it. Was amazed 1 hour later they had fully repaired it and the cost £20. My son surprised me with it as a xmas gift all fixed. Well happy but wouldn't buy another from tufina. And after months they replied on here with a load of well it worked well for 8 years. Bollocks..... yes but it'd says German built and from Germany. Not they say its from USA. I still won't but another product from them. So beware don't trust this company to help in anyway when you have a problem. Glad I got mine fixed locally

2025-12-29