Pathetic Customer Care Service and Refund Policy
Actually I really don't wanted to give any star to this travel agency but there is no option less than 1 star. Coming to the point really pathetic customer care service. Sent many mail to customer care and feedback email id but no response. I've cancelled a ticket booked via HEG, airline has refunded full amount to HEG on 2-June-2020 but HEG not credited my account till today 28-Dec-2020. Customer care said that it was cancellation with penalty however I've cancelled with full refund attached email snapshot from airline that they have refunded full amount to travel agency i.e. HEG. Also HEG refund policy of 90 days sucks. Don't be trapped with littlie discount of 600-800.