Using the "discount sale" incentive
Using the "discount sale" incentive, I bought the "best" battery, only to have a "new" model appear one week later, one that included communications protocols that links with vendor protocols, such as Victron. I would have purchased these updated protocol batteries, had LiTime informed *anyone* that the newer batteries would include this protocol. I first rated this as one star, and am updating this to reflect the customer service response. LiTime customer service' response was without flaw. They refunded the purchase of two batteries in a timely and efficient manner. Based partly on this customer service response, I will be making a purchase of a quantity of two of the new, communications-enabled batteries. Thank you LiTime customer service.