Attempted double charge, cancelled my order when they ran out of stock.
I ordered an album 5 months in advance, was charged and paid in full. RightStuf tried to charge me again and my bank stopped the duplicate transaction. I had honestly forgotten I'd even ordered from them until my bank notified me of the attempted duplicate charge. RightStuf asked for my bank details showing that I was charged (advised by my bank specifically to not do this) and then cancelled my order when I refused. The album I ordered was out of stock on day 1 of release, so my assumption is that they don't even have one to send me - despite paying in advance. I'm in the process of attempting a charge back with my bank, and I've filed complaints with the BBB. I wouldn't trust this company with Side note, literally every 5 star review for them screams fake on Trustpilot. There's no reviewers with more than one review aside from the generic 5 stars they've given RightStuf. Edit: In the reply they state that they only take pre-orders in the form of Paypal or Sezzle. This is blatantly untrue as of 8/7/2020 - my card was charged via a normal debit transaction. Additionally - they state that they only charged a 1.00$ transaction to ensure the validity of the card number, again, not a true statement. Despite many recorded "disagreements" with former customers online they have a clear pattern of behavior well documented on many different review sites comparable to Trustpilot. This is not a new situation for them and I encourage anyone reading to look at other examples from 2020 and years past - the details are extremely similar for many other customers.