Vpost
Recently, I have a consolidated packages shipping from Guangzhou to Singapore. Was told that shipping by sea is base on volumetric. Was told that shipment left immediately after payment on 11th December . Notification followed by packages already shipped. Shipment will arrived before Christmas Day. Later was informed by email stating that the packages will be delayed for a week. Notification came and apologised that there was a Port congestion. Until today, I was told the packages have arrived. My wife’s company have sent items consolidated through another shipping provider. Shipment left on 12th December. Yet, the shipment was unpacked and received in good order. I am in Singapore. Tried to contact and requesting for Vpost telephone and address in Singapore. No one able to provide. Only being told that contactable address is Singapore Post. If you are there to launch a complaint. There will be a dilly dally attitude by the Duty Manager from Singapore serving you. Later, a customers service , customers care Consultants, acting manager, and one so called senior manager will start calling you followed by issuing you with their unique case numbers. The officer will sent you emails in the middle morning at 4:20sm. You can call them but they will not entertain you by calling back. Gave a a number but will be cut disconnected. . Requested for them to call back but never did. This is my first shipment .. very bad experience with the communication and coordination issues. Try calling Vpost and launch a complaint. Singapore Post will take over . Then pushed the complaint by to Vpost. Just to confused and playing delay tactics. Pay to get service ....rubbished... pay to get frustrated. Part 2: My packages arrived after New Year. Instead of a Malay or Indian Staffs. Now, A Filipino staff took over in reply with a contactable number，service was good but ..... 1. Packages damaged but must submit the claim within 3 days.but because of weight discrepancies it was delayed and claims cannot be entertained ( I was shown the fine print..shipment delayed we are forced to accept by their excuses coming up stating port congestion. But am I given no choice) 2. Weight discrepancies: very ironic... weight received by Vpost are different from the weight received by SingPost? Please rechecked the weight yourself upon arrival. If not, there will be a extra weigh charges to be paid as there is a re weight when packages arrived. I was not inform that when shipper sent to Guangzhou collection point there are already weight stated. But collection center weight different. Worst the weight upon Arrival there were another weighing which is different from the shipper , Vpost and SingPost weight. That puzzled me on the sort of weighing machine been used by the Seller, the seller post office - the shipper ship through, the Vpost and finally SingPost. And through our own weighing our seller weight is correct. 3. Do not consolidate your shipment or packages. Big or small. It goes by individual payment. Anyway it’s my mistake. For 50gm its cost me still base on 500gm minimum charge. So packages should be packed to 500 gm or pack with any of my 21 packages. As all are individually charged by the indivisible weight. 4. I have yet to sort out the missing part with the shipper as the packages were delayed more than 3 weeks. Waiting for the shipper to sent the missing parts. 5. Still sorting out with SingPost on the discrepancies of weight and damaged packages. Hopefully, I still can contact the Manager. As packages already received and will they wash their hands and responsibilities. 6. I realised that I have been.charge for GST ( Goods and Services Tax ). But since the charges are individual most are less than $10. I have yet to receive the official GST receipt charge by the custom which have been paid on behalf by the SingPost. - as my wife did the payment, there were total shipping cost (which already shown) and my wife paid extra ( not shown). After payment, I a sk the difference in payment. Received an email stating that the extra are for GST. I am charge with the value of my packages which is less than $200 all are household and kitchen products for own use. My total packages cost $200 plus and shipment costing $200 plus in total the whole shipment is $400 plus. Vpost explanation was whether import for own use or selling GST will be applied. I will waiting for the official gst receipt to appeal. Waiting for reply again,,,, Will I use Vpost again My wife tried again to import direct instead of consolidated through or sent through Vpost. It was 4 key chain from the shipper. Only 60 gm total in weight. Key chain cost my wife $1.85 each so total cost of item $7.40 plus shipping charge cost $1 total $8.40 arrived within a week from China. No hassle at all. No GST