STRAIGHTLIARS….
Okay here it goes. I ordered a package from Temu for my aunt who was travelling back to St. Lucia few months ago. The package was ordered on August 6th and was going to be delievered to my house between August 13th to August 17th through that stupid company Straightship. I’d track down the package on Temu and it arrived in Toronto the day it was supposed to delivered to my house. On that day, the package was sitting on customs. Days later, that package has not arrive to my house for my aunt. So, I called StraightShip, they said that the order was not at the wear house. So, I contacted Temu, even thought the customer service was nice, they offered me a $5.00 credit which I really do not want. One week later, the package still did not show up. I called again StraightShip again…same story. Then I called Temu again…same story. Weeks later, my aunt been asking me if my package arrived. I told her no. She thinks that I did not order it. I told her many times that I had been tracking it that that the package was in customs. Then comes September, the package still has not arrived. Still sitting in customs. Still, called StraightShip and Temu. Same outcome. A month and a half later, I checked on Temu again and it said “Delivery Failure.” Meaning that the package, that was about $110, sent back to Temu. I was like, this is ridiculous. I called StraightShip many times when my aunts' package was in escalation. They did not resolve anything. Been calling them to see what was going on…. NOTHING. No feedback, no callback, no nothing. Now we are in October, 2 MONTHS LATER, the package still has not arrived. My aunt has not spoken to me because she is mad at me for her package had not arrived and I blame StraightShip for it. Their customer service is horrible and could not give me a straight up answer nor being truthful into what happen to her package. Temu should take off StraightShip for delivery options IMMEDIATELY. I read enough reviews about StraightShip and most people are in the same boat as me. Honestly and true, I would NOT recommend StraightShip on anyone. Why you ask? Because your package would either be still on customs, refuse to deliver, shipped back to the wear house, stolen, or customer service are plain lazy. I wish I would rate a zero. But one star will do.