Never again deal with unscrupulous company.
Cancel and Refund is a joke. They will lie to you that the shipment has been dispatched already (Canada stock) which is impossible to believe after only a few hours after check out. There is no local stock and they will tell you this is being fulfilled by Amazon. Opened a PayPal claim yet looks like PayPal is going to bed with this company! From their website: "If you are not paid yet, you can cancel the order in the backstage your own or contact us to cancel. If you already paid and the product not ship, you misorder or not want anymore, and you can contact service AT creality3d.cn to cancel for the refund. If the product already ship, you don't want or delay so many days because of any reason, please kindly contact service AT creality3d.cn first or chat page! As direct reject without notifying us most time cause return missing or huge express fee even customs fee which more than the printer itself, we will reply you with the solution very soon, please note. The refund usually will make for you right away if both sides clear settled."