Love the products, but not enough cleanser
I am on my second set of Proven products. Pros: simplified skincare routine, love the way my skin feels with all 3 of the products, visible changes in the tone and fine lines on my face (for the better). Cons: if using the cleanser according to the instructions (1-2 pumps, AM & PM), it runs out WAY sooner than the other two products, meaning you have to supplement with other products, use less frequently, or use less than the amount suggested in the directions. For example, my first round of cleanser only lasted 2 weeks using 2 pumps 1x per day. I emailed customer service hoping to get some advice/recommendations (e.g.: "try smaller pumps - a pea size amount goes a long way" or "yes that's feedback we've received from other users and we are looking at solutions." However, I received this response: "Our products are designed for 45-60 day recommended usage. However, the usage truly varies from person to person." I wish the care team had been more transparent/helpful/empathetic in recommending some solutions. There is NO WAY the cleanser would last for that timeframe, especially since the instructions say to cleanser 2x per day (before using both the day and night cream). With such a large discrepancy between my usage and the designed intent, I am still not sure if that is user error or poor product design. Either way, it diminishes any cost savings and convenience of using one system because I have to supplement with other cleansers in between.