Stuck in verification loop, tickets auto-closed, payment pending – I just want a refund
I’m writing about my recent experience with G2G. I placed an order and paid by card. I received the “Payment has been received” email from G2G, but on the website the order is stuck on “Verifying payment”. The seller confirms they never received the money, while my bank/Wise shows the transaction as pending/awaiting merchant. The system keeps asking me to update my phone number to match a Belgium payment country, but I live in another European country and my phone number is already verified in my G2G account. I do not have a Belgian phone number. I opened a support ticket (ID: 4937502) explaining all of this, but I only received copy-paste replies telling me to update my phone or upload documents, and then the ticket was automatically closed without actually addressing the issue. My last ticket was even closed immediately with no response at all. Because the replies look automated and there is no real human review, this website does not inspire the level of trust needed for me to upload personal documents or ID for verification. I do not feel safe sharing sensitive documents with a system that just auto-closes tickets instead of properly investigating the problem. At this point I no longer wish to proceed with this order. I have clearly requested a full refund and the cancellation/voiding of any pending authorization, but so far I have not received a proper resolution. The payment is still pending, the order is not delivered, and support has not provided a clear answer. Based on this experience, I cannot recommend G2G to other users. L.E: I received the refund automatically, not because someone took care of it.