Finally a visionary beyond standard fair
There is only one person that I am writing this for...Sada! Without her there would have again been no resolution to an extremely critical issue that had been ongoing since the end of November 2020. She stepped into my shoes and saw that the answers she was supposed to relay were simply forestalling the issue and would no longer suffice. Sada stuck to it and found a way to get the issue resolved completely so that there would be a logical progression to my account that was stuck in limbo. She doesn't use catch phrases, or scripted answers or repeat them because she doesn't know what to say. Call center staff can't help client's if the staff giving them the answers to relay aren't viable. Unfortunately for them they are powerless to provide real solutions that work and end up apologizing for someone else and should not have to. THANK YOU SADA!!!!!